St Johnís C.E. Primary Academy

St Johnís C.E. Primary Academy images

Complaints

Complaints Procedure in Respect of the Curriculum or Related matters

The Governing Body is responsible for the curriculum of the academy which includes matters relating to the implementation and delivery of the National Curriculum; the provision of religious education and worship; changing policies in relation to the National Curriculum; the temporary withdrawal of pupils from part or all of the provisions of the national curriculum.

The Governors have a procedure for dealing with concerns or complaints about the curriculum. Should a parent have cause for concern or complaint about a curriculum matter the following procedure is available as a course of action:

  1. The initial concern should be raised first with the class teacher if it is a specific matter related to the work of that class.
  1. The Principal or Vice Principal should  be advised it there is a more general concern or the parent feels that the matter has not been satisfactorily addressed. 
  1. The Principal or Deputy Principal will arrange to meet with the parent to discuss the complaint.
  1. The Principal or Deputy Principal may need to gather information and then meet again with the parent and have further discussions.
  1. If the matter is unresolved, the parent should notify the Chair of Governors in writing, giving details of the complaint. 

The procedures then provide for the complaint to be considered formally by the Curriculum and General Complaints committee who have an appeals procedure in place.

Copies of our Curriculum Complaints Policy can be obtained from the Academy Office.

A General Complaints Procedure for dealing with complaints.

Communication, written or spoken, is valued as part of the partnership between home and the academy.  Co-operation between parents, staff and governors leads to a shared sense of purpose and good atmosphere in our academy.  A leaflet is available from the academy which explains the procedure that you should follow if you have a concern.

The process exists so that all views can be heard.  Parents have rights.  Pupils have rights.  Staff and governors have rights.  The aim is that the complaint should be properly dealt with. Communications with the academy are frequent and are welcome. The later stages of the Complaints Procedure are used rarely but remain part of the process.  Services are improved by a positive response to compliments, concerns and complaints.